Contact us
We value your inquiries and feedback. For any questions, concerns, or assistance regarding your orders, products, or shopping experience, please reach out to us via email. Our dedicated support team is here to help you promptly.
Email Support
For all general inquiries, order issues, or product-related questions, please contact us at:
We strive to respond to all emails within 24–48 business hours. For faster assistance, please include your order number (if applicable) and a clear description of your request.
Mailing Address
If you need to send correspondence or documents by mail, please use the following address:
PetaleGrace
123 Serenity Lane, Suite 200
Los Angeles, CA 90001
United States
Business Hours
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (Pacific Time). We are closed on major public holidays. Emails received outside these hours will be addressed on the next business day.
Additional Information
Please note that we do not offer phone support or social media channels for customer service. All communication should be directed to the email address above. We do not maintain a user center or account portal; all order-related inquiries will be handled via email correspondence.