Shipping policy

Shipping Policy

At PetaleGrace, we are committed to delivering your orders of Shirts, Shorts, and Skirts with care and efficiency. Please review our shipping terms below.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all products and destinations we serve.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the delivery address. There are no free shipping promotions or waivers. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email confirmation once your order has been shipped.

Delivery Time

Standard Shipping typically delivers within 5–10 business days, depending on your location. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or weather conditions.

Order Tracking

Once your order is shipped, you will receive a tracking number via email at [email protected]. You can use this number to monitor your package’s progress. As we do not have a user center, all tracking updates will be sent to your email.

Shipping Address

Please ensure your shipping address is accurate and complete at the time of purchase. PetaleGrace is not responsible for delays or losses caused by incorrect addresses. If you need to update your address after placing an order, please contact us immediately at [email protected].

International Shipping

We ship to select international destinations. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please check your local regulations before ordering.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and provide a solution.

Contact Us

For any shipping-related inquiries, please email [email protected]. Our team will respond within 24–48 hours.