Tracking order

Thank you for shopping at PetaleGrace. We understand how important it is to know where your package is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to tracking your order from the moment it leaves our warehouse until it arrives at your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, you will receive an automated email from [email protected] containing your unique tracking number. This email is sent within 24–48 hours after your items (Shirts, Shorts, or Skirts) are handed over to our shipping partner. Please check your inbox and spam folder for an email with the subject line: “Your PetaleGrace Order Has Been Shipped.”

Step 2: Choose a Tracking Method

You can track your package using one of the following reliable methods:

Option A: Use a Third-Party Tracking Service

We recommend using 17Track, a free and globally trusted package tracking platform. It supports over 700 carriers worldwide and provides real-time updates. To use it:

  1. Visit https://www.17track.net .
  2. Enter your tracking number (found in your shipment email) into the search bar on the homepage.
  3. Click the “Track” button or press Enter.
  4. View the detailed status of your package, including location, transit milestones, and estimated delivery date.

17Track also offers a mobile app for iOS and Android, allowing you to receive push notifications when your package status changes.

Option B: Track via Our Shipping Partner’s Website

Depending on your destination and the shipping method selected, your order may be handled by carriers such as USPS, FedEx, DHL, or local postal services. The shipment email will specify the carrier. Simply visit the carrier’s official website, enter your tracking number, and follow the on-screen instructions.

Step 3: What to Do If Your Tracking Number Doesn’t Work

It can take up to 48 hours for tracking information to appear in the system after you receive your tracking number. If after this period the number still shows no results, please contact us at [email protected] with your order number and the email address used for the purchase. Our team will investigate and provide an update within 1–2 business days.

Important Notes

  • No User Account Required: You do not need to create or log into any account to track your order. All tracking information is accessible via the email we send and the third-party tools listed above.
  • International Shipping: For orders shipped outside the origin country, tracking may pause at customs. This is normal. Use 17Track to monitor customs clearance updates.
  • Delivery Issues: If your package shows as “Delivered” but you have not received it, please check with neighbors or your local mailroom first. If unresolved, email us at [email protected] with your tracking number and order details.

We hope this guide helps you stay informed every step of the way. At PetaleGrace, your satisfaction is our priority.